Just click on the activation link in the e-mail titled " Information | Customer Account Activation " sent to the e-mail address you use to log in to tugba.com and specify your new password on the page that opens.
That's All!
By logging in with your username and newly determined password,
You can purchase the products in your cart.
If you haven't received the activation email or are experiencing another problem.
You can call us at 0850 302 64 64 .
You can write to us via WhatsApp number.

You need to create a membership in order to shop, be informed about special campaigns and access all the details about your order.

To create a new membership, after clicking on the Account icon, clicking on the Create Account button, entering the information requested from you correctly and completely, and clicking on the Create button, your membership process will be completed and you will have taken the first step towards comfortable and safe shopping.

Your membership and contact information in your Account You can easily update it by clicking the icon, clicking the View Address text on the page that opens, and then clicking the Edit button on the screen that opens.

If you forget the password you used to log in, simply click on the Forgot My Password option on the Account page, write the e-mail address you used when you became a member of Tuğba Online in the opened section, and click the Send button. You can create your new password by clicking the " Reset Your Password" button in the " Information | Password Change Request" email sent to your e-mail address and entering the new password information.

Shopping from tugba.com is very safe and easy.
You can add the products you want to buy to your cart with the " Add to Cart " button, and complete your shopping by clicking the " Checkout " button for the product(s) you view on the cart page and following the relevant purchasing steps.

You can find the product you want by typing the product name or product code in the " Search " field located in the upper right corner of the page. At the same time, you can easily find the products you are looking for by clicking on the " Filter and Sort " field at the top left of the category pages and using the options you want.

If you want to cancel the product you purchased, call 0850 302 64 64 You can call our customer service line 09:00 - 00:00 or write to our Whatsapp line.

If your product has not been shipped yet, your order processing will be stopped and your return process will be initiated.

Return procedures will apply to your orders that have been shipped. Once the product reaches us, your return process will begin and your refund will be made within 1 to 3 business days.

Click for detailed return procedure .

Your orders reach us automatically and your payment transactions are made automatically through the system.

Since payment terms cannot be intervened, it will not be possible to add products to your order.

If you wish, you can cancel your current order and create a new order.

Following the cancellation of your order, your refund will begin and your refund will be received within 1 to 3 business days.
Click for detailed return procedure .

You can get support by calling our customer service line at 0850 302 64 64 between 09:00 - 00:00 or by writing to our WhatsApp line.

You can view the details of your order by clicking on the relevant order number on the page that opens after clicking on the Account icon.

Depending on the stock status of the products in your order, some products in the order may also be shipped from our stores.
For this reason, your orders can reach you in separate packages and dates.
If you have more than one product, you will be notified via SMS that your products were sent from different locations.

In order to initiate your return process, the "Return" section on your E-Archive invoice sent with your order must be filled in completely and sent to us.

Your posts; 0850 302 64 64 You will not have to pay if you call our customer service line and send it with the Yurtiçi Kargo free return code .
If you want to ship with different cargo companies, the shipping fee must be covered by you. Following the receipt of your returned product, if no error is detected due to use after examination by our officials, the product price will be refunded to your account or card.

*Products for which information is not provided within 14 days after delivery or whose saleability is impaired will not be refunded by Tuğba.
Click for detailed return procedure .

You can specify your gift package request in the " Order Note " section under " Order Summary " on the cart page.

We use the latest technologies and the best service providers for your security when shopping with your credit card. Moreover; High security standards apply to all purchases you make from our site. Thanks to the Security Certificate, you can shop safely from our site without risking your security.
Your credit card information is never stored on Tuğba servers. Your payment transactions are carried out between you and your bank, only information is sent to us whether this transaction is approved by the bank or not, and your payment information is kept closed to access and intervention by third parties.

You can pay with a foreign credit card through our payment infrastructure provider Sipay.

Single Payment by Credit Card,
You can benefit from 3 interest-free installment payment options by credit card.

We do not have payment at the door.
You can shop on our site with your debit or credit card.

The amount to be refunded after the product is returned or canceled will be refunded according to the payment method you made.
The refund amount you make with your credit card will be deposited to your card account within 14 business days.
After the payment process, you will be informed via e-mail.
The time it takes for the refund to be reflected in your card account or bank account may vary depending on your bank.
If you have made your payment in installments using a credit card, the entire amount will be paid in one lump sum to the bank of your credit card.
After this stage, the bank deposits this amount to your credit card every month, equal to the installment amount.
(reflected as + on the statement).
This process continues for the duration of the installment number.
Click for detailed return procedure .

As Tuğba, it is important and valuable for us to deliver your orders quickly and smoothly.
Your orders will be delivered to the address you specified within 1 to 3 business days.
Orders placed after 16:00 on Friday will be processed on Monday.
Delivery hours are between 09.00 - 17.00 during the week. Delivery is not made on Sundays.

We work with " Yurtiçi Kargo " to ship your orders.

You will not pay shipping fees for your purchases of 1500₺ or more from tugba.com . The delivery fee for orders under 1500₺ is determined as 39.90₺ .

Your posts; 0850 302 64 64 You will not have to pay if you call our customer service line and send it with the Yurtiçi Kargo free return code .
You must pay for shipments with other cargo companies.

Shipments are made abroad. Returns and exchanges cannot be accepted for international orders.
For shipments made abroad, possible additional costs such as customs duty etc. are the responsibility of the buyer.

When your order is shipped, you will be sent an informative SMS or e-mail. You can follow the status of your cargo by clicking on the cargo tracking link in the e-mail.
At the same time, after logging in to tugba.com , you can view the latest status of your order and track your cargo movements from the " My Orders " section in your account.

To change the delivery address for your order , call 0850 302 64 64 You need to call our customer service line no.
If your order has not been processed, shipping will be made to your new address. Since we cannot change the address for orders that have been processed, you need to contact the relevant cargo branch.

The products to be returned must be packed completely and undamaged, including their box, packaging, standard accessories and invoice, if any, and delivered to the cargo. Returns are not accepted for personalized products.
The product(s) must be sent to us unused and undamaged as a result of misuse. Returns of products with impaired resaleability will not be accepted.

You can return your products that meet the above conditions. Due to the relevant law and hygiene conditions, underwear products cannot be returned.

According to the " Right of Withdrawal Without Reason " article in the Consumer Law, you have the right to return the products you have purchased within fourteen (14) days. Once your return request is approved, the products must be returned to us within 10 days, complete with the invoice, original box, packaging and all standard accessories. must be delivered.
For returns due to any defect arising from the product, the period is 30 days.
In cases exceeding this period, no refund will be made.

In order to initiate your return process, the "Return" section on your E-Archive invoice sent with your order must be filled in completely and sent to us.

Your posts; 0850 302 64 64 You will not have to pay if you call our customer service line and send it with the Yurtiçi Kargo free return code .
If you want to ship with different cargo companies, the shipping fee must be covered by you. Following the receipt of your returned product, if no error is detected due to use after examination by our officials, the product price will be refunded to your account or card.

*Products for which information is not provided within 14 days after delivery or whose saleability is impaired will not be refunded by Tuğba.
Click for detailed return procedure .

The amount to be refunded after the product is returned or canceled will be refunded according to the payment method you made.
The refund amount you make with your credit card will be deposited to your card account within 14 business days.
After the payment process, you will be informed via e-mail.
The time it takes for the refund to be reflected in your card account or bank account may vary depending on your bank.
If you have made your payment in installments using a credit card, the entire amount will be paid in one lump sum to the bank of your credit card.
After this stage, the bank deposits this amount to your credit card every month, equal to the installment amount.
(reflected as + on the statement).
This process continues for the duration of the installment number.
Click for detailed return procedure .

If your order was delivered to you in separate packages, it means that it was sent with separate cargo through more than one of our sales points.
Returned products are processed according to the invoice order. For this reason, your refunds may be made at different times.
Information that your refund has been made is sent via SMS or e-mail. Otherwise, you can contact customer services at 0850 302 64 64 .

You can exchange online orders from our stores within 14 days.
There are no returns for online purchases from our stores.
You can return it by cargo within 14 days.
The exchange process is only carried out in our corporate stores.

Your posts; 0850 302 64 64 You will not have to pay if you call our customer service line and send it with the Yurtiçi Kargo free return code .
If you want to ship with different cargo companies, the shipping fee must be covered by you. Following the receipt of your returned product, if no error is detected due to use after examination by our officials, the product price will be refunded to your account or card.

You can access the store information you want to contact from the "Our Stores " section in the footer area.

All our campaigns that are not specified as " Online Exclusive " in the relevant campaign description are valid on our website and all corporate Tuğba stores.